COLLECTIONReturn and Refund Policy
Eligibility for Returns
Items can be returned within [specific timeframe, e.g., 14 days] of delivery.
Products must be in their original condition—unworn, unwashed, with tags intact, and in their original packaging.
Returns are not applicable for items marked as final sale unless they arrive damaged or defective.
How to Initiate a Return
Contact our support team at [email address or link] with your order details and reason for the return.
We’ll provide you with instructions and a return shipping label (if applicable).
Refund Process
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be processed within [e.g., 7 business days], and a credit will automatically be applied to your original payment method.
Exchanges
If you’d like to exchange an item, please mention it when initiating your return request. Exchanges are subject to stock availability.
Non-Returnable Items
Gift cards, personalized items, and certain intimate wear are not eligible for returns.
Return Shipping Fees
f the return is due to our error (e.g., incorrect or defective item), we’ll cover the shipping cost. Otherwise, return shipping fees are the responsibility of the customer.